Gallery Effective Date: 6/4/2024
At Robertson Gallery, we strive to provide our customers with high-quality products and services. If you are not completely satisfied with your purchase, we have the following refund policy in place:
1.1 Refunds are available for products that are defective, damaged, or not as described on our website at the time of purchase.
1.2 Refund requests must be made within 30 days of receiving the product.
1.3 The product must be returned in its original condition, including all accessories and packaging materials.
2.1 To request a refund, please contact our customer support team at robertsongallery@gmail.com with your order number and reason for the refund request.
2.2 Upon approval of your refund request, you will be provided with instructions for returning the product.
2.3 Once we receive the returned product and verify its condition, we will process your refund.
2.4 Refunds will be issued to the original payment method used for the purchase.
2.5 Please allow 7-10 business days for the refund to appear in your account.
3.1 In the case of defective or damaged products, we will cover the cost of return shipping.
3.2 For all other refund requests, the customer is responsible for the cost of return shipping.
4.1 The following items are not eligible for refunds:
5.1 In certain cases, we may offer exchanges, store credits, or partial refunds at our discretion.
5.2 If you receive a product that is different from what you ordered, please contact us immediately to arrange for a replacement or refund.
6.1 We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Refund Policy on our website.
If you have any questions or concerns about our Refund Policy, please don’t hesitate to contact our customer support team at robertsongallery@gmail.com.